ᑕᐅᖅᓰᕙᓐᖏᑦᑐᒍᑦ, ᑭᓯᐊᓂ ᑐᓐᖓᓱᒃᑎᑦᑎᕗᒍᑦ ᐅᑎᖅᑎᑐᒪᒍᖕᓂ ᐱᖁᑎ(ᑦ) ᑎᑎᖃᕕᒃᑯᑦ ᒪᓕᒡᓗᒍᓗ ᓂᐅᕕᐊᓂᒃ ᐅᑎᖅᑎᑦᑎᓂᕐᒧᑦ ᐊᑐᐊᒐᖅ ᐊᑐᖅᓯᑎᓪᓗᓯ ᖃᕆᓴᐅᔭᒃᑯᑦ ᑎᑭᓴᐃᕕᖕᒥ ᐊᒻᒪᓗ ᓂᐅᕕᐊᓐᓂᕐᓗᑎᑦ ᓇᓂᐊᖕᓂᑐᐃᓐᓇᖅ ᐊᑐᐃᓐᓇᐅᔪᒥᒃ ᐱᑕᖃᖅᑐᒥᒃ ᐱᖁᑎᒥ(ᒃ) ᖃᕆᓴᐅᔭᖃᕐᕕᑦᑎᓐᓂ.

We do not offer exchanges, but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our website.

ᐱᖁᑎ ᓂᐅᕕᐊᑦ ᖃᐅᔨᓴᖅᑕᐅᑦᑎᐊᖅᓯᒪᔪᑦ ᐊᒻᒪᓗ ᐴᖅᑕᐅᑦᑎᐊᖅᓯᒪᔪᑦ ᐊᐅᓪᓚᓚᐅᓐᖏᓂᖏᓐᓂ ᓯᕐᓗᐊᕐᒥᑦ. ᑕᒻᒪᖅᓯᒪᔪᖃᕈᓂ, ᐅᒡᕙᓘᓐᓃᑦ ᐱᖁᑎᑦ ᓱᕋᒃᓯᒪᒃᐸᑕ ᓱᕋᒡᓗᑎᒃ ᑎᑭᓐᓇᓱᒃᑎᓪᓗᒋᑦ, ᐅᖃᕐᕕᒋᓗᒋᑦ ᓂᐅᕕᖅᑐᓄᑦ ᐃᑲᔪᖅᑎᑦ ᑕᐃᑲᓂ 877-517-2667 ᐅᒡᕙᓘᓐᓃᑦ ᐊᐅᓪᓚᕐᑎᑦᑎᓗᑎᑦ ᑎᑎᖃᒥᒃ ᖃᕆᓴᐅᔭᒃᑯᑦ ᐅᕗᖓ CoopShopSupport@Arctic.Coop

ᐊᑏ ᐅᖃᐅᓯᕆᓗᒋᑦ ᓱᕋᒃᓯᒪᔪᑦ ᐅᒡᕙᓘᓐᓃᑦ ᐱᑕᖃᓐᖏᑦᑐᖃᖅᐸᑦ ᐃᓗᐊᓂ 3 ᐅᓪᓗᐃᑦ ᐱᓚᐅᖅᑎᓪᓗᒋᑦ ᐃᒡᕕᑦ ᐅᖃᓗᒡᓗᑎᑦ ᐊᑭᖃᕆᐊᖃᓐᖏᑦᑐᒃᑯᑦ 1-877-517-2667. ᑖᒃᑯᐊ ᓂᐅᕕᖅᐸᒃᑐᓂᒃ ᐃᑲᔪᖅᑎᑦ ᐋᕿᒃᓱᐃᓂᐊᖅᑐᑦ ᐅᖅᑎᕐᑎᕕᒃᓴᕐᓄᑦ ᑐᕌᕈᑖᓂᒃ ᐊᐅᓪᓚᕐᑎᑦᑎᕕᒋᓂᐊᖅᑕᕐᓂᒃ ᑖᓐᓇ ᐱᖁᑎ ᐃᒡᕕᑦ ᐊᑭᓖᔭᕆᐊᖃᓐᖏᓪᓗᑎᑦ. ᓇᓗᓇᐃᔭᑦᑎᐊᖅᓯᒪᕗᑦ ᐊᐅᓚᕐᑎᑦᑎᕕᒃᓴᐃᑦ ᐃᓕᖕᓄᑦ ᑐᓂᔭᐅᓂᐊᖅᑐᑦ ᐅᖃᕐᕕᒋᑐᐊᕈᕕᒋᑦ ᓂᐅᕕᖅᐸᒃᑐᓂᒃ ᐃᑲᔪᖅᑎᑦ.

1. ᐊᑏ ᐴᑦᑎᐊᕐᓗᒍ ᑖᓐᓇ ᐱᖁᑎ ᐴᖅᓯᒪᔾᔪᓯᕆᓚᐅᖅᑕᖓᑐᑦ.
2. ᑎᑎᕋᕐᓗᒍ ᐅᑎᕐᕕᒃᓴᖅ ᑐᕌᕈᑖ ᐊᒻᒪᓗ ᐊᑦᑕᑕᖅᑎᓪᓗᒍ ᓯᓚᑖᓄᑦ ᕿᑐᑐᒐᐅᔭᖅ ᐴᑦ, ᐊᒻᒪᓗ ᑎᑎᕋᕐᓗᒍ ᑖᓐᓇ ᐅᑎᕈᓐᓇᐅᑖᑕ ᓈᓴᐅᑖ ᐅᑎᖅᑎᑕᕆᐊᖃᖅᑕᕐᓂᒃ, ᐅᓇ ᑐᓂᔭᐅᓂᐊᖅᑐᖅ ᐅᖃᕐᕕᒋᓕᕈᕕᒋᑦ ᓂᐅᕕᖅᐸᒃᑐᓂᒃ ᐃᑲᔪᖅᑎᑦ.
3. ᐃᓗᐊᓄᐊᖃᓯᐅᑎᓗᒍ ᑕᕐᕋᖓ ᐴᑐᖃᖓᑕ ᑎᑎᖃᖏᑦ ᑕᒡᕗᖓ ᐱᖁᑎᖕᓄᑦ.
   
   

ᑕᐃᒪᓗ ᐱᒍᑦᑎᒍᑦ ᐅᑎᖅᑎᑕᑎᑦ ᐅᕙᑦᑎᓐᓄᑦ ᑎᑭᑉᐸᑕ ᐊᒻᒪᓗ ᖃᐅᔨᓴᕐᓂᐊᖅᑕᕗᑦ, ᑮᓇᐅᔭᐃᑦ ᐃᓕᖕᓄᑦ ᐅᑎᖅᑎᑕᐅᓂᐊᖅᑐᖅ ᐊᑭᓕᐅᑎᒋᓚᐅᖅᑕᕐᓂᒃ ᐱᐅᑎᒧᑦ(ᓄᑦ) ᐅᑎᖅᑎᑕᕐᓄᑦ ᐊᒻᒪᓗ ᐊᑑᑎᖃᖅᑐᑦ ᐊᑭᓕᐅᑎᕕᓂᖅᑎᑦ ᑖᒃᓰᕈᑎᓄᑦ ᐊᒻᒪᓗ ᖃᖓᑦᑕᐅᑎᖏᓐᓄᑦ. ᑮᓇᐅᔭᑎᑦ ᐅᑎᕐᓂᐊᖅᑐᑦ ᐃᓕᖕᓄᑦ ᑕᐃᒫᒃ ᐊᑭᓖᔾᔪᑎᒋᓚᐅᖅᑕᕐᑎᑐᑦ ᓂᐅᕕᐊᕆᑎᓪᓗᒍ ᑖᓐᓇ ᐱᖁᑎ. ᐊᑏ ᖃᐅᔨᒪᓂᐊᖅᐳᑎᑦ ᑎᑭᓵᑎᑦ ᑭᓯᐊᓂ ᑮᓇᐅᔭᑎᑦ ᐊᑭᓕᐅᑎᑎᑦ ᐅᑎᕈᓐᓇᖅᑐᑦ, ᐅᖃᕐᕕᒋᓚᐅᕐᓗᒋᑦ ᓂᐅᕕᖅᐸᒃᑐᓂᒃ ᐃᑲᔪᖅᑎᑦ ᐅᑎᖅᑎᓚᐅᓐᖏᓂᕐᓂ ᑖᓐᓇ ᐱᖁᑎ ᐅᕙᑦᑎᓐᓄᑦ. 

ᑕᒪᕐᒥᒃ ᐅᑎᖅᑎᑕᐅᔪᑦ ᒪᓕᒋᐊᖃᖅᑐᑦ ᒪᓕᒐᕐᓂᒃ ᐊᒻᒪᓗ ᐊᑐᕆᐊᖃᖅᑐᓂᒃ ᐅᑎᖅᑎᑦᑎᓐᓂᖅ ᐊᒻᒪᓗ ᑕᐅᖅᓰᓂᖅ ᐊᑐᐊᒐᖅ.

ᐅᑎᖅᑎᑕᑎᑦ ᑐᕌᕈᓯᕐᓗᒍ ᐅᕗᖓ:

Arctic Co-operatives - Ecommerce
1645 Inkster Blvd. 
Winnipeg, MB
R2X 2W7

Your merchandise has been carefully checked and packed before leaving our warehouse. If there is an error, or the product was damaged in shipping, contact Customer Service at 877-517-2667 or send us an email CoopShopSupport@Arctic.Coop

Please report damaged or missing items within 3 days of delivery by calling toll free 1-877-517-2667. Our Customer Service Team will arrange for a return label to be sent to you allowing you to return the product at no cost to you. Shipping details will be provided to you by contacting Customer Service.

1. Please pack the product in its original packaging
2. Print out the return label and attach it to the outside of the box, also write the authorization #
   for your return, this will be provided to you when you contact Customer Service.
3. Include a copy of the packing slip along with your product.

   Once we receive your return and inspect it, you will be refunded the price of the item(s) returned as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our Customer Service Team before returning the item to us.
    

All returns will be subject to the terms and conditions of our Returns & Exchanges Policy.

Returns should be addressed to:

Arctic Co-operatives - Ecommerce
1645 Inkster Blvd
Winnipeg, MB
R2X 2W7

ᑕᒪᕐᒥᒃ ᐱᖁᑎᑦ ᖃᐅᔨᓴᖅᑕᐅᑦᑎᐊᖅᓯᒪᔪᑦ ᐊᒻᒪᓗ ᐴᖃᖅᑕᐅᓯᒪᓪᓗᑎᒃ ᓯᕐᓗᐊᑦᑎᓐᓂ. ᑕᒻᒪᖅᓯᒪᔪᖃᖅᐸᑦ, ᐊᑏ ᐅᖃᕐᕕᒋᓗᒋᑦ ᓂᐅᕕᖅᑐᓄᑦ ᐃᑲᔪᖅᑎᑦ ᑕᐃᑲᓂ 877-517-2667 ᐅᒡᕙᓘᓐᓃᑦ ᐊᐅᓪᓚᕐᑎᑦᑎᓗᑎᑦ ᑎᑎᖃᒥᒃ ᖃᕆᓴᐅᔭᒃᑯᑦ ᐅᕗᖓ CoopShopSupport@Arctic.Coop

ᑖᒃᑯᐊ ᓂᐅᕕᖅᐸᒃᑐᓂᒃ ᐃᑲᔪᖅᑎᑦ ᐋᕿᒃᓱᐃᓂᐊᖅᑐᑦ ᐅᖅᑎᕐᑎᕕᒃᓴᕐᓄᑦ ᑐᕌᕈᑖᓂᒃ ᐃᓕᖕᓄᑦ ᑐᓂᔭᐅᓂᐊᖅᑐᖅ ᐊᐅᓪᓚᕐᑎᑦᑎᕕᒋᓂᐊᖅᑕᕐᓂᒃ ᑖᓐᓇ ᐱᖁᑎ ᐃᒡᕕᑦ ᐊᑭᓖᔭᕆᐊᖃᓐᖏᓪᓗᑎᑦ, ᓴᓇᖃᑎᒋᓂᐊᑕᕗᑦ ᑖᒃᑯᐊ ᓂᐅᕕᕐᕕᒋᓯᒪᔭᕗᑦ ᑕᒻᒪᖅᓯᒪᓐᖏᑦᑐᒥᒃ ᐱᖁᑎᒥᒃ ᐱᑎᑕᐅᓂᐊᕋᕕᑦ.

Your merchandise has been carefully checked and packed before leaving our warehouse. If there is an error, please contact Customer Service at 877-517-2667 or send us an email CoopShopSupport@Arctic.Coop

 
Our Customer Service Team will arrange for a return label to be sent to you allowing you to return the product at no cost to you, we will work with our vendors to ensure you receive the correct product.

ᓂᕆᐅᒋᓗᒍ ᐅᑎᖅᑎᑕᐅᓂᒃᓴᖓ ᑮᓇᐅᔭᖅ ᐊᑭᓖᔾᔪᑎᒋᓚᐅᖅᑕᕐᓄᑦ ᐅᑎᕐᓗᓂ ᐃᓗᐊᓂ 5-ᒥᑦ 7-ᒧᑦ ᐅᓪᓗᓄᑦ ᐱᓇᓱᐊᕈᓯᖅ ᐃᓗᐊᓂ, ᑕᐃᑲᓂ ᐱᖁᑎ(ᑦ) ᐅᕙᑦᑎᓐᓄᑦ ᑎᑭᓯᒪᓕᖅᑎᓪᓗᒋᑦ.

You can expect your refund in the original method of payment within 5-7 business days, after your item(s) are delivered to us.

ᐱᔾᔪᑎᒋᓪᓗᒍ ᑎᑭᓵᑎᑦ ᐃᓕᖕᓄᑦ ᑎᑭᓵᓕᖁᓪᓗᒋᑦ, ᐅᑕᕿᕕᖃᓐᖏᑦᑐᑎᑦ ᓄᖃᖅᑎᑦᑐᒪᒍᕕᒋᑦ ᑎᑭᓵᑎᑦ. ᖃᐅᔨᓇᓱᒍᓐᓇᖅᑐᑎᑦ ᓄᖃᖅᑎᑦᑎᓂᐊᕈᕕᑦ, ᐊᑏ ᐅᖃᓪᓚᒡᕕᒋᓗᒋᑦ ᑎᑭᓴᐃᔪᓄᑦ ᐱᔨᑦᑎᕋᖅᑎᑦ ᑕᐃᑲᓂ 877-517-2667 ᐅᒡᕙᓘᓐᓃᑦ ᑎᑎᕋᕐᓗᑎᑦ ᐅᕙᑦᑎᓐᓄᑦ ᖃᕆᓴᐅᔭᒃᑯᑦ ᑐᕌᕈᑖᓄᑦ ᐅᕗᖓ ShopCoopSupport@Arctic.Coop

Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. To see if you can cancel, please contact Customer Service at 877-517-2667 or send us an email at CoopShopSupport@Arctic.Coop

• ᐅᕙᒍᑦ ᐸᓯᔭᒃᓴᐅᓐᖏᑦᑐᒍᑦ ᐊᑭᓖᔾᔮᓇᑕ ᐅᑎᖅᑎᑕᐅᔪᓂᒃ ᐴᖅᓯᒪᔪᓂᒃ ᑖᒃᑯᐊᓗ ᐊᓯᐅᔨᔭᐅᔪᓄᑦ ᐅᒡᕙᓘᓐᓃᑦ ᑎᒡᓕᒃᑕᐅᔪᓄᑦ ᐊᓕᐸᑕᐅᔪᓄᑦ ᑎᑭᓐᓇᓱᒃᑎᓪᓗᒋᑦ. ᐊᑏ ᖃᐅᔨᒪᔾᔪᑎᒃᓴᑦᑎᓐᓂᒃ ᐱᓯᒪᓗᑎᑦ ᖃᖓᑦᑕᐅᑎᖏᓐᓂᒃ ᐊᒻᒪᓗ/ᐅᒡᕙᓘᓐᓃᑦ ᐅᑎᖅᑎᑕᑎᑦ ᒪᓕᒍᑖᑦ ᓈᓴᐅᑎ ᐊᐅᓪᓚᖅᑎᑦᑎᒍᕕᑦ ᐅᑎᖅᑎᑕᕐᓂᒃ.
  
  
• ᓱᕋᒃᓯᒪᔪᑦ, ᐊᔪᓕᖅᓯᒪᔪᑦ, ᐅᒡᕙᓘᓐᓃᑦ ᑕᖅᒪᖅᓯᒪᔪᑦ ᐱᖁᑎᑦ ᐅᖃᐅᓯᐅᓗᑎᑦ ᐃᓗᐊᓂ 3 ᐅᓪᓗᐃᑦ ᐱᓚᐅᖅᑎᓪᓗᒋᑦ.
  
  
• ᖃᕆᓴᐅᔭᒃᑯᑦ ᑎᑭᓵᑦ ᐅᑎᖅᑎᑕᐅᔪᓐᓇᓐᖏᑦᑐᑦ ᓂᐅᕕᕐᕕᖕᒧᑦ, ᑭᓯᐊᓂ ᐊᖏᖅᓯᒪᒃᐸᑕ ᓂᐅᕕᖅᑐᓄᑦ ᐃᑲᔪᖅᑎᑦ ᐊᒻᒪᓗ ᑯᐊᐸᒃᑯᑦ.
  
  
• ᑕᒪᕐᒥᒃ ᐅᑎᖅᑎᑕᐅᔪᑦ ᐊᖏᖅᑕᐅᖄᕆᐊᖃᖅᑐᑦ ᓂᐅᕕᖅᑐᓄᑦ ᐃᑲᔪᖅᑎᓂᑦ. ᑕᐃᒪᓗ ᐊᖏᖅᑕᐅᒍᕕᑦ, ᐱᑎᑕᐅᓂᐊᖅᑐᑎᑦ ᐅᑎᖅᑎᔾᔪᑎᒃᓴᓄᑦ ᑕᑕᕆᐊᓕᒃ ᐊᒻᒪᓗ ᐅᑎᖅᑎᔾᔪᑎ ᓈᓴᐅᑎ. ᑕᒻᒪᖅᓯᒪᓐᖏᑦᑎᐊᕐᓗᒋᑦ ᑕᑕᑎᕐᓗᒋᑦ ᑖᓐᓇ ᐅᑎᕐᑎᑦᑎᓂᕐᓄᑦ ᑕᑕᑎᕆᐊᓕᒃ. ᑕᑕᑎᑦᑎᐊᖅᓯᒪᓐᖏᒃᑯᓂ, ᑭᖑᕙᖅᓯᒪᔪᓐᓇᖅᑐᑦ ᐱᓕᕆᔭᐅᔾᔪᑎᖓ ᐅᑎᑦᑎᓐᓇᓱᒃᑕᕕᑦ.
  
  
• ᐊᖓᑦᑕᐅᑎᖏᑦᑕ ᐊᑭᖏᑦ ᐅᑎᕈᓐᓇᓐᖏᑦᑐᑦ.
  
  
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
  
• Damaged, defective, or incorrect items must be reported within 3 days of pick up.
  
  
• Online purchases shall not be returned in store, unless agreed to by Customer Service and the Co-op.
  
  
• All returns must first be approved by Customer Service. Once approved, you will receive a Return Form and authorization number.  You must accurately complete the Return Form.  If not correctly completed, there may be delays in processing your return.
  
  
• Shipping fees are non refundable.